Refund Policy – Jonesroadbeautuy

At Jonesroadbeautuy, we want you to feel confident and satisfied with every clean beauty purchase—whether it’s our Uber-black mascara, peppermint lip gloss, or any other product in our collection. If you’re not completely happy with your order, we offer a straightforward refund process to ensure your experience is stress-free. Below is a detailed outline of our refund policy, including eligibility, steps to apply, and timelines.

1. Refund Eligibility

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: You must submit a refund request within 30 days of the delivery date of your order. Requests made after this period will not be accepted, unless the product is defective (see Section 3 for defective items).
  • Product Condition:
  • Unopened/Unused Products: Items that are still in their original packaging, unopened, and unused (e.g., a sealed tube of Uber-black mascara or unopened peppermint lip gloss) are eligible for a full refund.
  • Opened/Used Products: We understand that trying beauty products is part of finding what works—opened or lightly used products (at least 75% of the product remaining) are still eligible for a full refund. This ensures fairness, as we cannot resell heavily used items.
  • Exclusions: Final sale items (clearly marked as “Final Sale” on the product page) and gift cards are non-refundable under any circumstances.

2. How to Request a Refund

Requesting a refund from Jonesroadbeautuy is simple—follow these steps:

  1. Initiate the Request: Send an email to our customer service team at [email protected] with the subject line “Refund Request”. Include the following details in your email:
  • Your full name and order number (found in your order confirmation email or account “Order History”).
  • The name(s) of the product(s) you want to refund (e.g., “Uber-black mascara, Peppermint Lip Gloss”).
  • A brief reason for the refund (e.g., “Product didn’t match my expectations,” “Wrong shade ordered”)—this helps us improve our offerings.
  • Photos of the product (if opened or defective) to confirm condition (optional but recommended to speed up processing).
  1. Receive a Return Label: Once we review and approve your refund request (typically within 24–48 business hours), we’ll send you a pre-paid return shipping label via email. We cover all return shipping costs—you won’t have to pay anything to send the product back.
  2. Ship the Product Back: Pack the product(s) securely (preferably in the original packaging, if possible) and attach the pre-paid label to the package. Drop it off at the designated carrier location (e.g., USPS, UPS) as instructed in our email.
  3. Track Your Return: Keep the tracking number from the carrier to monitor the status of your return. We recommend sharing this tracking number with us via email so we can anticipate when the product will arrive at our warehouse.

3. Refund Processing & Timelines

Once we receive and inspect your returned product(s), we’ll process your refund promptly:

  • Inspection Period: After your package arrives at our warehouse, we’ll inspect the product(s) to confirm they meet our refund eligibility criteria (e.g., condition, timeframe). This typically takes 3–5 business days.
  • Refund Approval: If the inspection passes, we’ll approve your refund and send you a confirmation email.
  • Refund Disbursement: We’ll issue the refund to your original payment method (e.g., credit card, PayPal) within 2–3 business days of approval.
  • Refund Timing: The time it takes for the refund to appear in your account depends on your bank or payment provider—most refunds take 5–7 business days to process. If you don’t see the refund after 7 days, contact your bank first (processing times vary by institution), then reach out to us if there’s still an issue.

4. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect (e.g., a broken mascara wand, leaking lip gloss, or the wrong product sent), we’ll make it right immediately—no need to wait for the 30-day window:

  1. Contact Us Immediately: Notify our team at [email protected] within 7 days of receiving the defective/damaged item. Include photos of the product and packaging to show the issue (e.g., a cracked tube, missing parts).
  2. Choose Your Resolution: We offer two options for defective/damaged items:
  • Full Refund: We’ll process a full refund to your original payment method without requiring you to return the defective product (to save you time).
  • Replacement: If you still want the product, we’ll send a new, undamaged replacement to you for free—no extra cost for shipping.

We prioritize defective item claims to ensure you’re not left with a product that doesn’t work, reflecting our commitment to quality in all our clean beauty products.

5. Refund FAQs

  • Can I get a refund if I ordered the wrong shade? Yes—whether the shade is unopened or lightly used (75% remaining), you’re eligible for a full refund within 30 days of delivery.
  • What if my refund is delayed? First, check your bank’s processing times. If it’s been more than 7 days since we approved the refund, email us at [email protected] with your refund confirmation number, and we’ll investigate.
  • Do I need the original packaging to get a refund? No—while original packaging is helpful, it’s not required. As long as the product meets our condition requirements, we’ll process your refund.

6. Contact Us for Refund Questions

If you have any questions about our refund policy, need help with a refund request, or want to check the status of an existing refund, reach out to our customer service team at [email protected]. We’re available Monday–Friday, 9 AM–5 PM ET, and will respond to your inquiry within 24–48 business hours.

At Jonesroadbeautuy, your satisfaction is our top priority—we want you to love our clean beauty products, and if you don’t, we’ll make the refund process as easy as possible.