Privacy Policy – Jonesroadbeautuy

At Jonesroadbeautuy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase our clean beauty products (like Uber-black mascara and peppermint lip gloss), or interact with our customer service team. By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

We only collect personal information that is necessary to provide you with our products and services, or to improve your experience with Jonesroadbeautuy. The types of information we may collect include:

a. Personal Identification Information

  • Contact Details: Name, email address (e.g., [email protected] for communications), phone number (if you provide it), and shipping/billing address—collected when you place an order, create an account, or reach out for customer support.
  • Account Information: If you create an account, we store your username, password (encrypted for security), and order history to make future purchases and account management easier.

b. Transactional Information

  • Details about your purchases, including the products you buy (e.g., Uber-black mascara, peppermint lip gloss), order totals, payment method (we do not store full credit card details—these are processed securely by our third-party payment partners), and order status.

c. Usage & Technical Information

  • When you visit our website, we may collect non-personal technical data, such as your IP address, browser type, device information (e.g., smartphone, laptop), operating system, pages visited, time spent on the site, and referral source. This data helps us optimize our website’s performance, improve navigation, and understand user preferences.
  • We may also use cookies (small text files stored on your device) to remember your preferences (e.g., saved shipping addresses) and provide a personalized browsing experience. You can disable cookies in your browser settings, though this may limit some features of our website.

d. Voluntarily Shared Information

  • Information you share when contacting customer service (e.g., feedback about products, questions about ingredients), participating in surveys, or signing up for our newsletter (e.g., preferences for beauty tips or new product alerts).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with your interactions with Jonesroadbeautuy, including:

  • Fulfilling Orders: Processing your purchases, arranging shipping, and sending order confirmations (e.g., tracking updates for your peppermint lip gloss order).
  • Providing Customer Support: Responding to your inquiries, helping with returns or exchanges, and addressing issues related to your orders or products (e.g., questions about Uber-black mascara’s formula).
  • Account Management: Maintaining your account, updating you on order history, and enabling you to access your details easily.
  • Improving Our Products & Services: Analyzing usage data to enhance our website, develop new clean beauty products, and tailor our offerings to your needs (e.g., if many customers ask for vegan lip gloss, we may prioritize that development).
  • Marketing Communications: Sending you newsletters, promotional offers, or updates about new products (only if you opt in to these communications). You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us at [email protected].
  • Compliance with Laws: Using and storing information to meet legal obligations, such as tax requirements or fraud prevention.

3. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable measures to prevent unauthorized access, use, or disclosure:

  • Secure Storage: Personal data (like your email and address) is stored on encrypted servers with restricted access, and we regularly update our security protocols to address emerging risks.
  • Third-Party Payment Security: We partner with trusted payment processors (e.g., PayPal, Stripe) that comply with industry standards (like PCI DSS) to handle payment transactions securely. These partners do not share your full payment details with us.
  • Limited Access: Only authorized Jonesroadbeautuy team members (who are trained on privacy and security practices) have access to your personal information, and only for purposes outlined in this policy.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (e.g., order history is kept for tax and customer service needs) or as required by law. Once no longer needed, we securely delete or anonymize your data.

4. Sharing Your Information with Third Parties

We never sell your personal information to third parties for marketing purposes. We may share your information only with trusted partners who assist us in providing our services, and these partners are required to protect your data:

  • Shipping Partners: We share your shipping address with carriers (e.g., USPS, UPS) to deliver your orders.
  • Payment Processors: As noted, third-party payment providers process your payment details securely, in compliance with industry standards.
  • Service Providers: We may work with vendors to manage our website, send emails, or conduct surveys. These vendors have access to your information only to perform their services and cannot use it for other purposes.
  • Legal Requirements: We may disclose your information if required by law (e.g., in response to a court order) or to protect our rights, property, or the safety of our customers or team.

5. Your Privacy Rights

You have control over your personal information and can exercise the following rights at any time:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history, account details) by contacting us at [email protected].
  • Correct Inaccuracies: Ask us to update or correct any incorrect information (e.g., a wrong shipping address).
  • Delete Your Data: Request the deletion of your personal information (where legally permitted). Note that we may need to retain some data (e.g., order records) for legal or tax purposes.
  • Opt Out of Marketing: Unsubscribe from promotional emails or decline to receive marketing communications.
  • Withdraw Consent: If you previously consented to certain data uses (e.g., cookie tracking), you can withdraw that consent by adjusting your browser settings or contacting us.

To exercise any of these rights, please email us at [email protected] with your name, contact information, and a clear description of your request. We will respond within 30 days of receiving your inquiry.

6. Children’s Privacy

Our products and services are intended for adults (18 years and older). We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected data from a child under 13, we will immediately delete that information. Parents or guardians who believe their child has shared information with us can contact us to request deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business needs. When we make updates, we will revise the “last updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our team at:

Email: [email protected]

We are committed to addressing your inquiries promptly and working with you to resolve any privacy-related issues.