Shipping Policy – Jonesroadbeautuy

At Jonesroadbeautuy, we want your clean beauty shopping experience to be seamless—from choosing your favorite Uber-black mascara or peppermint lip gloss to receiving your order at your door. That’s why we’re proud to offer free standard shipping on all eligible orders, so you can enjoy our quality beauty products without extra delivery costs. Below is a detailed breakdown of our shipping policy to help you understand timelines, coverage, and more.

1. Free Standard Shipping: Eligibility & Coverage

We believe great beauty products should be accessible—and free shipping is part of that promise. Every order placed on Jonesroadbeautuy qualifies for free standard shipping, with no minimum purchase requirement. This includes all our clean beauty items: from our signature Uber-black mascara and peppermint lip gloss to blushes, eyeliners, and skincare essentials.

Our free standard shipping covers delivery to all residential and commercial addresses within the contiguous United States (excluding Alaska, Hawaii, U.S. territories, and international locations—see Section 3 for details on these regions). There are no hidden fees or restrictions (other than geographic limits) to access this benefit.

2. Shipping Timelines

Standard Shipping (Free)

  • Processing Time: All orders are processed within 1–2 business days (Monday–Friday, excluding major holidays like Thanksgiving, Christmas, and New Year’s Day). During peak periods—such as holiday sales or new product launches (e.g., a limited-edition peppermint lip gloss drop)—processing may take up to 3 business days. We’ll send you an email if there are any unexpected delays with your order.
  • Delivery Time: After processing, standard shipping typically takes 3–7 business days to reach most addresses in the contiguous U.S. Remote areas (e.g., rural regions) may experience slightly longer delivery times (up to 10 business days), but we’ll provide a more specific estimate in your order confirmation email.

Expedited Shipping (Optional, Paid)

If you need your clean beauty essentials faster—like a last-minute Uber-black mascara for a special event—we offer expedited shipping options at an additional cost:

  • 2-Day Shipping: Available for all in-stock items, with delivery within 2 business days after processing (weekends and holidays are excluded). For example, an order placed on Monday morning will ship by Tuesday and arrive by Thursday.
  • Next-Day Shipping: For urgent needs, next-day shipping is available for orders placed before 12 PM ET (Monday–Friday). Orders placed after 12 PM ET will process the next business day and deliver the following day.

Expedited shipping rates are calculated at checkout based on your location and the weight of your order (though most beauty products are lightweight, keeping these costs affordable).

3. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a direct link to monitor your package’s progress. You can also access tracking information by logging into your Jonesroadbeautuy account and navigating to “Order History.”

Tracking updates may take 24–48 hours to appear after your order ships (this is standard as carriers process packages). If you don’t see updates within 48 hours, or if the tracking link isn’t working, feel free to contact us—we’ll help resolve the issue.

4. Shipping Restrictions & Exceptions

  • Missing or Delayed Orders: If your order doesn’t arrive within the estimated delivery window, first check the tracking information—carriers sometimes experience delays due to weather, high volume, or logistical issues. If tracking shows no movement for 5+ business days, or if your order is marked as “delivered” but not received, contact us immediately at [email protected]. We’ll investigate with the carrier and either send a replacement or issue a full refund (whichever you prefer) at no cost to you.

5. Contact Us for Shipping Questions

If you have questions about our shipping policy, need help updating your shipping address (note: address changes are only possible before your order ships), or want to check the status of a delayed package, reach out to our customer service team at [email protected]. We’re available Monday–Friday, 9 AM–5 PM ET, and will respond to your inquiry within 24–48 business hours.

At Jonesroadbeautuy, we’re committed to getting your clean beauty essentials to you quickly and affordably—so you can start enjoying your new products as soon as possible.